Terms and Conditions
Effective date: December 2020.
The present Terms and Conditions establish the conditions of hiring the Services, and by confirming the payment of the costs of the passport application form, the user acknowledges, understands and admits to be bound by them. The confirmation of payment automatically confers the status of customer upon the user (hereinafter, “you”, “your”, “the Customer”) and binds them to these Terms and Conditions.
The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the user and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.
These Terms and Conditions will always be available on this website, so that the user and/or Customer can consult them at any time.
The service provision contract may be formalized, in English wording, which will prevail in all cases.
About our services
usa-passport.org is owned and operated by a private agency which is not affiliated, enforced, operated, or owned by any Government or Government Agency. We, among others,offer a PDF editor platform so that customers can complete their passport application form in an easy way and then submit it by themselves before the Government (hereinafter, the “Services”). For further information, check the “About our Services” section
However, we must highlight that we are not responsible for the final approval or denial regarding the issuing of the definitive desired Passport, as it is an exclusive competence of the corresponding Government Agency.
Our professional Services, amongst other things, consists of:
Offering the possibility to users and/or Customers to use a PDF editor in order to complete the desired Passport Application Form. Currently, we offer the following application forms: (i) New Passport DS-11; (ii) Passport Renewal DS-82, and; (iii) Lost or Stolen Passport DS-64.
Please note, that the Company reserves the right to modify the Services offered on this Website, in accordance with new business needs, objectives or interests, at any time and without prior notice to the user and/or Customer.
Verifying that the Customer has fulfilled all the information required on the Passport Application Form and, when necessary, contacting the Customer to guarantee that the personal data and private information provided by him/her is truthful, correct, and complete.
We strongly recommend that the Customer checks the personal data and information on their Passport Application Form before proceeding to the payment page. If the Customer discovers out that they have made a mistake when completing their Passport Application Form, please immediately contact our Customer Service Department as soon as possible.
Once the Passport Application Form is completed, we will send the Customer a direct link with the his/her completed Passport Application Form in a PDF format, as well as a direct link to personalized instructions in connection with the Passport Application Form chosen by the Customer detailing: (i) the nexts steps that he/she must follow to complete his/her application before the corresponding Government Agency; (ii) additional mandatory documents required by the corresponding Government Agency that must be sent by the Customer to them, and; (iii) requirements that the above mentioned documents must comply with in order for the received Passport Application Form can be approved.
Additionally, on our Website the Users and/or Customers will be able to consult the following information at any time:
General requirements that government agencies require as long as an individual can apply for an specific Passport Application Form;
General information that responds to individual queries regarding, among other things, processing times and passport validity. For further information, please check our “FAQS” website section.
Furthermore, we offer a 24/7 multilingual Customer Service Department that is available at all times to attend to general information inquiries regarding the Passport Application Forms, as well as to resolve any doubts that may arise while completing the desired Passport Application Form. For further information, please see the “Customer Service” section.
It must be highlighted that under no circumstance will the Company be held responsible for the approval or denial of the definitive Passport, nor even for the issuing of it. Moreover, once we have sent the Customer his/her completed Passport Application Form and the corresponding instructions, the Services will have been correctly rendered and subsequently the Company will not be held responsible for processing procedures and times after the receipt. Therefore, the Customer is the only one in charge of submitting by him/herself the Passport Application Form before the corresponding Government Agency.
Hiring our Services
To hire our Services:
You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or
You must guarantee to us you are a parent and/or legal guardian in the case that the Passport Application Form is for a minor.
To hire our Services you must follow the steps below:
Step 1: Complete the selected Passport Application Form with truthful, correct, and complete personal data and private information, as well as providing information and personal data regarding the Customer's details, contact information, travel plans, emergency contact passport details and parents and/or spouse. This is essential as the Passport Application Form that the Customer fills in, is the one that he/she will after submit by him/herself before the corresponding Government Agency, with the information provided by him/her.
Step 2: Subsequently, you will be given the opportunity to review all the information provided in the Passport Application Form. For further information, please see the “Technical means for correcting errors” section.
Step 3: The accepted payment methods will appear on the payment page and at this point the Customer will have to enter his/her payment information. Please see the “Costs” section for further information regarding the costs of the Passport Application Form. By confirming the payment of the costs (i) the Customer reconfirms his/her willingness to hire our private Services, and (ii) he/she acknowledges he/she has been informed of and agrees with the costs.
Please bear in mind the Services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming that the hiring our Services has been received correctly, informing you about: (i) the selected Passport Application Form; (ii) application reference number; (iii) the services that are included within your purchase; (iv) costs paid, and; (v) a reminder stating that any applicable Government filing fees are not included. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company.
We are completely upfront regarding the costs of the Passport Application Forms. It is a one-off payment of $49 which includes our private service fee, in addition to the Government fee. There are no surprises and no hidden extra charges. The total cost of your Passport Application Form will be shown on the payment page, so you can check it before entering your payment information.
Our private service fee may change from time to time due to business strategy, objectives or needs. The new service fee will be effective immediately, at the same time it is published on this website, and can be implemented without giving prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.
Likewise, please note that the Government can also modify its fees at any time, being a circumstance beyond our reasonable control.
Moreover, it must be highlighted that our rate is expressed in US dollar (USD / $), with all current and applicable taxes included. If the Customer incurs any commission for currency exchange or surcharges imposed by the Customer’s bank or by the issuer of the Customer’s card, our company will not be held responsible for it and, therefore, will not grant the Customer any compensation or reimbursement for such circumstances.
You may use different methods of payment to hire our Services. The payment methods we accept are indicated on our website and/or the Services payment page.
Do not attempt to make a payment in any way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.
By confirming the payment of the costs of your Passport Application Form, you acknowledge and confirm that:
You have been informed and agree with the costs of the Passport Application Form.
You have been informed that the Government fees are not included in the Passport Application Form cost.
The debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card, since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment for our Services.
Please be informed that:
If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of your Passport Application Form and, therefore, our services will not be rendered. For any financial problems you might be experiencing, please contact your bank.
Credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the Services and we will not assume any type of responsibility for lack of provision of our Services.
Furthermore, in the event that Customers detects an undue or unacknowledged charge in connection with our Services on the card used to contract them, please contact our Customer Service Department as soon as possible by writing to them at firstname.lastname@example.org in order to ensure that we can correctly assist you, as well as take the corresponding steps that the Company deems appropriate.
Merchant of Records
Please be informed that the Merchant of Record is , a company with TAX ID number , inscribed in the Mercantile Registry of , in volume 47021, section 177, sheet 538453, registration 1, and registered office at and contact email email@example.com.
The Merchant of Record will make and manage the collection of the total costs of the Passport Application Form and, where appropriate, refunds made to and/or requested by the Customer. For further information, please see the "Refund Policy" section.
The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the User and/or Customer and this website in a completely secure manner. In this regard, please note that payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.
The Merchant of Record will also issue the invoice for the charges made when requested by the Customer to the Customer Service Department. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format although he/she can also indicate any desire to receive a paper invoice to our Customer Service Department, in which case we will send it in this format to the postal address that he/she indicates to us.
Technical means for correcting errors
Prior to making payment for the costs of your Passport Application Form make sure you review all the personal data and other private information you have provided on your application form and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page, since your Passport Application Form will be created with the exact information provided by you.
Likewise, if you detect an error in the charges made by the Merchant of Records on your bank statement for the costs of your Passport Application Form, you can contact our Customer Service Department to resolve the situation through our Contact Form.
Customer satisfaction is one of our Company's priorities. Consequently, we offer our Customers the option to apply for a refund in the event that they are not satisfied with our Services.
If you wish to request a refund, you will need to complete and submit a re quest by means of the Contact Form in the link below, stating clearly the reason for the refund.
The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.
The refund request must be made by the customer within a maximum period of 120 days of receiving our email confirming the successful payment of our Services. After this period of time, no refunds will be approved, unless in exceptional cases, depending on the circumstances of the Customer.
If a refund request is accepted by our Customer Service Department:
The refund will be issued within 72 hours of the receipt of the request via the same payment method that the customer has used to hire our Services.
A confirmation email will be sent to the Customer as soon as the refund has been issued.
Depending on the customer’s bank, the refund process can take up to ten (10) business days to be completed. The Customer Service Department will review the reasons and the particular circumstances of each case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.
Withdrawal Right and Cancellation
In accordance with the exceptions established by the currently applicable laws and regulations, being that the Passport Application Form is a clearly personalized document, as it contains your personal data and information, the Customer cannot exercise the right of withdrawal.
Notwithstanding the foregoing, for further information regarding cancellations and reimbursements, Customers can check the following section of these Terms and Conditions.
Exemption of Liability
In accordance with the “About our Services” and “Hiring our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control:
submitting the Passport Application Form by the Customer her/himself before the corresponding Government Agency, as well as for the processing times as the response time is handled by the corresponding Government Agency.
the result of the corresponding Government's Agency decision (approval or denial) regarding the Passport Application Form as it is an exclusive competence of the Government.
facing obstacles with the corresponding Government Agency as a result from fraudulent, erroneous, incomplete, and/or inaccurate information provided by the Customer within the Passport Application Form.
In line with the above, the Company will also not be held responsible for the following circumstances that are beyond our reasonable control:
Completing the Passport Application Form with incorrect, incomplete and/or fraudulent information. Therefore, the Customer is the only one responsible for the personal data and information provided within it.
Likewise, the Company will not be held responsible if:
the Customer is not an adult nor who has the legal capacity to contract in accordance with the laws and regulations of his/her country and hire the Services. The Company will not assume any responsibility for access to this website by Users under the required legal age according to the applicable laws and regulations of their country of birth or residence, it being the sole responsibility of parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
the Company has received an adult’s personal data and/or private information, by means of the Passport Application Form, by an individual without having requested his/her consent to communicate to us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to resolve this situation.
the Company has received a minor’s personal data and/or private information, by means of the Passport Application Form, provided by an individual who is not his/her parent and/or legal guardian. However, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation.
We have a Customer Service team, to facilitate communication between you and our company. You can contact it by email: firstname.lastname@example.org or through our Contact Form.
Our Customer Service Department will take care of your queries, suggestions, complaints and/or claims (including requests for reimbursement) regarding our professional services. We always welcome customer feedback and will be pleased to hear your opinion about our professional services, in order to continue improving our professional services as well as the contents of our website.
Your request will be answered as soon as possible and, in any case, within the time limits provided for in current applicable legislation.
Please be informed, it is possible that, for security reasons, the Customer Service team may ask you to provide personal data and/or information regarding your Passport Application Form order to verify the identity of the interested person as our Customer, before proceeding to address your request.
Applicable law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the currently applicable US laws and regulations.
In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.
The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing renounced by the Company or by the legal prescription of the action, according to the applicable current law or regulation.
The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.